With over 8 years of experience in Marketing and 4 years in the IT industry, I've developed a passion for digital transformation and leveraging technology for efficiency and improved outcomes.
Starting my career as an intern at IBM, I led internal projects and earned recognition as a Marketing Hero. Then transitioning to George P. Johnson, I coordinated digital campaigns and managed reconciliation processes for the Latam market, thriving on challenges and innovation.
Being relocated to Sicily and then Galway in 2022, I'm actively seeking a permanent position in IT and open to relocation anywhere in Europe, with a preference for Italy, Netherlands, or Germany. With a European passport, I can work full-time in any European country without a visa or sponsorship.
Passionate about sharing knowledge, I engage in activities like writing and mentoring entrepreneurs.
I believe in empowering people to shape the future positively.
Currently studying Software development and developing games as my main hobby since 2020. I have strong skills with Python, C#, React.js, HTML, CSS, Javascript, Bootstrap, Flask, Node.js, Vue.js, DotNet and more!
I have Trello, Python and Excel as my main partners to improve my productivity and do more with less. Notion, Google Drive and other useful tools (including generative AI) are also part of my daily routine to keep things on track.
Fluent in 3 languages (Portuguese, English and Italian) I have a whole skillset when it comes to Communication. Including: business communication, community management, e-mail marketing, leadership and negotiation.
As a "Necessary Generalist", I'm always learning something new, applying my varied skills in critical situations and helping others creatively.
- Social Media management;
- Web/Digital strategy;
- Copywriting;
- Gamification;
- Branding;
- General administration (process documentation received, send post/expedition, draft responses by email, upload documents
to the cloud platform, process payments, escalate complicated and sensitive queries, etc);
- Process customer data respecting GDPR standards;
- Build strong customers' relationship and brand awareness
- Help students with enrollment, payments, studies and tests;
- Optimize processes and generate Training insights;
- Work collaboratively with the Sales and Marketing teams to guarantee the best student's progress
- Answered calls with a quality ratio over 96%;
- Process customer data respecting GDPR standards;
- General administration, communicating and coordinating with internal departments;
- Managed B2B projects with multiple LATAM stakeholders, including business partners, Marketing agencies, and other
departments;
- Produced reports to the team, providing necessary documentation such as performance tracking, dashboards,
KPI presentations, financial databases and set up metrics;
- Managed budget and quality control to ensure excellent outcomes and ethical procedures, optimizing
processes;
- Managed digital campaigns;
- Managed files storage and permissions using a internal cloud-based collaborative platform;
- Managed CRM (client segmentation, pipeline reports, and opportunity identification);
- Coordinated the communications plan and was scrum master of the team, improving sales team attendance in our
trainings;
- Analyzed and presented performance and KPIs (including presentations to the CMO);
- Supported Ecosystem and Sales Enablement teams with events, trainings, and other internal actions;
Institution: University of São Paulo/Esalq (Remote - Brazil)
Institution: Faculdades Oswaldo Cruz (São Paulo - Brazil)
Institution: Udemy (Remote - Online)
Institution: Udemy (Remote - Online)
Institution: SENAC Vila Prudente (São Paulo - Brazil)
Institution: Centro Universitário Belas Artes (São Paulo - Brazil)
Institution: Teatro Escola Macunaíma (São Paulo - Brazil)
